SENERA CARE
Frequently Asked Questions
What type of care does Senera Care provide?
Senera Care provides a range of care services for older adults and people who require support with daily living. This includes residential care, dementia care, respite care, palliative care, day care services and assisted living. The level of care is discussed and assessed carefully before admission so that the right support can be arranged.
Where are Senera Care homes located?
Senera Care is a care group with homes operating under its umbrella. The Firs, Southampton is one of our homes, located at Locks Heath, Park Gate, Southampton. Another Senera Care home is also planned in a new area.
How do we know which type of care is suitable?
Our team will speak with the resident and family to understand the person’s care needs, health condition, daily routine, preferences and level of independence. A care assessment helps us recommend the most suitable support and prepare a personalised care plan.
Can families visit before making a decision?
Yes. Families are encouraged to visit the home, meet the team and see the environment before making a decision. Choosing care is personal, and a visit often helps families feel more comfortable and reassured.
Can family members visit residents after admission?
Yes. Family visits are welcomed, subject to the home’s visiting arrangements and the wellbeing of residents. We believe family connection is an important part of emotional wellbeing.
Do you offer dementia care?
Yes. Senera Care provides support for residents living with dementia. Care is delivered with patience, routine and understanding, helping residents feel calm, safe and supported. The focus is on dignity, reassurance and familiar daily patterns.
Do you provide respite or short-term care?
Yes. Respite care may be available for short-term stays, depending on room availability and care needs. This can be helpful after hospital discharge, during recovery, or when family carers need temporary support.
Do you offer emergency placements?
Emergency placements may be considered depending on availability and the level of care required. Families are encouraged to contact the team directly so that needs can be assessed quickly and appropriately.
Are staff trained?
Yes. Our care teams are trained to support residents safely, respectfully and professionally. Staff receive ongoing training and development to help maintain good care standards, including safeguarding, health and safety, dementia support and elderly care practices.
Is Senera Care CQC registered?
Yes. Senera Care homes operate in line with relevant care standards and regulatory expectations. The client notes also refer to CQC rating and inspection standards, which should be displayed clearly on the website once final verified details are confirmed.
Are meals provided?
Yes. Residents receive freshly prepared meals, with attention given to nutrition, hygiene and personal preference. Mealtimes are treated as an important part of daily comfort, routine and social interaction.
Can dietary needs be supported?
Yes. Dietary needs can be discussed as part of the care planning process. This may include vegetarian meals, diabetic-friendly meals, soft food diets, allergy-aware preparation and meals reflecting cultural or religious preferences.
Do residents have their own rooms?
At The Firs, rooms include ensuite facilities. Residents may also be able to personalise their rooms with familiar belongings where appropriate, helping the space feel more comfortable and homely.
What activities are available for residents?
Residents are encouraged to take part in suitable activities based on their interests and abilities. Activities may include gentle exercise, music, arts and crafts, social events, gardening, games, quizzes and quiet relaxation.
How does Senera Care communicate with families?
Family communication is an important part of our approach. We aim to keep families informed, reassured and involved where appropriate, especially when there are changes in care needs, health, routines or wellbeing.
Do you accept council-funded residents?
Yes. Funding arrangements may include private funding, local authority funding or local authority funding with top-up, depending on individual circumstances and assessment.
What happens if a resident’s financial situation changes?
We understand that circumstances can change over time. Where appropriate, our team can guide families through available funding pathways and liaise with local authorities to help support continuity of care wherever possible. The aim is to reduce unnecessary disruption and help residents remain in familiar surroundings.
How do we start the admission process?
The process usually begins with an enquiry and an initial discussion. This is followed by a care needs assessment, a visit to the home where possible, preparation of a personalised care plan and guidance through the admission arrangements.
How can I arrange a visit?
You can contact the Senera Care team to arrange a visit, speak with staff and understand the care options available. Visiting the home is often the best way to experience the atmosphere and make an informed decision.